My 3 yo daughter tripped in the kitchen.
A quick recovery.
A stumble. Not a fall.
She shouts, "Dad, you made me trip!"
I was in the other room.
Similar statements occur at work. From adults.
From patients. From healthcare workers.
Amplifying as we get busy.
We hold admitted patients in the emergency department. All of our beds are full. The ambulances keep arriving. Paramedics with gurneys full of sick patients form a line that extends down the hall. The waiting room is packed with patients waiting to be seen. Every bed in the hospital is full. The patients are ill. The staff is fatigued.
Enter the language of the victim. The blame.
Why are they doing this to me?
Why can't I do this?
Why don't they do this?
That's what's wrong with this job, with this department, with this individual.
Reimbursement is decreasing. Costs are rising. The economy is contracting at the level of the world, country, state, county and individual. Hospitals are starved for cash flow. This portends intensification of the above scenario.
More sick patients. Less physical resources. Less payment.
Now is the time to rise above.
How can I add value?
How can we make this work?
What am I grateful for?
It is not the time to blame others.
It is not the time to eat our own.
Look at your values.
What is your mission?
Be great.
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