Writing
- Bad News Gets Better as It Moves Up
The information that reaches you has already been edited. Your job is to go find the draft.
- We Need to Get Better at Dogfooding
Clinicians who become patients or advocates see the system from both sides. A bug report is useless if no one feels safe filing it.
- Why Leaders Become Sock Puppets
A reactive leader sends the puppet. A strategic leader shows up as themself.
- Sock Puppet Leadership
It looks like delegation. It works like a shield.
- The AI Monetization Fantasy
Everyone wants to sell the AI thing they haven’t built yet. Build something. Get people to use it. Prove it matters.
How to Talk Like a Healthcare Management RobotA field guide to saying nothing, beautifully.
Healthcare Needs AI ExplorersWe cannot purchase fluency. We can only create the conditions for our colleagues to develop it.
Local Data Is KingAI gets more useful when it understands the local context where decisions actually get made.
AI Is DelegationMany people are stuck at the first level, wondering why the results feel thin. The issue often isn’t the tool, it’s the level of delegation.
AI Adoption Spreads Through GossipPeople copy what helps a colleague they trust. That has always been true in medicine. AI will spread that way too.
Why Quality Projects FailQuality improves processes. Leadership determines whether those processes ever take root.
Change Response TeamsThey collapse the distance between thinking and doing.
The Five Hats of Effective LeadersThe mistake isn’t wearing a hat. The mistake is not switching.
Change Management Is Dead.What Comes Next in Healthcare.
Your Team Is Full of Smart PeopleYour team is full of smart people. So why do your meetings produce average outcomes?